I was looking at the New York Times this morning and saw an article about Google listing businesses as closed that were in fact, still open. The main point of the article was how difficult it was for the owners of these businesses to correct this information on Google. I read with an increasing sense of solidarity, and at the end, was moved to add my own comment which I will just duplicate below. But - come on, Google - it should NOT be this difficult to contact with you and it should NOT be difficult to change incorrect information. And after spending hours and hours and hours trying to deal with this on line, it should also be possible to access a live, breathing, accountable human being !! Live up to your own motto - Don't be Evil !! My comment:
I own a retail store in Cambridge, MA. We have been open for 27 years and have always had the exact same hours. For some reason, Google recently posted incorrect hours on our listing, and customers have been showing up expecting us to be open later than we really are. We have spent at least one full business week attempting to fix this - to simply, as the owners of the business, get them to change our listed hours to our actual hours - and have been unable to do so. It's outright Kafka-esque and we really are at a loss as to what the next step should be.
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