Thursday, October 24, 2013

Would You Put Me on Hold - Please?

Generally speaking, without exception, I hate being put on hold.  Not because I'm so annoyed that I have to wait half a minute - I'm not that self important - but because hold music and/or sales pitches are awful, annoying and leave me wanting to scream.  Without exception!  Except . . .  there is one company I call where I recently realized that I always find myself hoping they don't pick up the phone too soon. Because I love their hold tape.  And that company is called the Unemployed Philosopher's Guild.  Their tape is hilarious.  Last time I called, I mentioned this to them, and they asked if I would like to be put on hold at the end of the call.  I said yes, please! Their "operators" say things like "we're at the mercy of your bad attitude."  And "for a limited time, you can get 25 cents off your order - that's almost a quarter!"  And,  "Our motto can be boiled down to one word - Ultimate Maximum Satisfaction."  And "the customer is the one who comes to us for buying things"  (a variation on "the customer is always right.")  Then there's a bit where the operator starts repeating how "your call is important to us" and as she repeats it, she gets more and more emotional about how important it really is, especially since her boyfriend Michael left her, (they just wanted different things) until she's in tears.  So, I guess the moral of this  story is - never say "without exception!"

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