Due To Circumstances Beyond Our Control

We just received a letter of apology from one of our suppliers, a company called Mr. Christmas.  They were writing to tell us that one of the items we had ordered for the holidays would not be produced, explaining that one of the factories in China who makes goods for them unexpectedly closed, due to "financial obstacles."  They said that they were trying to understand what had happened, then went on to add that the factory owner was allegedly kidnapped, they lost the deposits they had made on their orders, and the massive molds for several of the products had disappeared.  Yikes !  I think we can accept their  "sincere apologies" and believe their last sentence "we hope you will understand that this was not in our control."