Really? You Do That?

A customer who told me he has bought some very successful "Secret Santa" gifts from us, was in shopping for a few gifts today. He spent quite awhile looking and talking to me about possibilities, and when he had narrowed it down to a few, said he would probably think about it as he still had a week before the gift was to be given. He started to ask very detailed questions about boxes - did the items come in boxes, how big were they, etc. As he seemed very concerned, I asked a few questions and figured out it was because he was planning to gift wrap them. "We can wrap them for you!" I reassured him. "Really? You do that??" he asked. A little light went off in my head. He had only been shopping at Joie de Vivre during the one month of the year when we do not gift wrap - December. I told him we gift wrap eleven months of the year, and explained how we just couldn't physically do it in December. He was very excited and decided to buy the gifts right then and there. He watched me gift wrap them, keeping up a running commentary of what an amazing job I was doing, (and how this technique should be on You Tube!) And the whole incident re-reminded me that we should never assume that customers know that we gift wrap. So, here, a mini announcement: we gift wrap eleven months of the year. For free. Plastic goldfish to jewelry and kaleidoscopes. (Just ask us if we don't remember to ask you)