Sunday, August 21, 2011

Glad I Didn't Throw That Out!

We spent a lot of Saturday standing at the counter, looking anxiously into our credit card machine. Instead of the usual "Processing" message that pops up on its little screen, we were seeing "Please Wait." So we waited. And waited. Usually a credit card transaction takes all of 30 seconds but a minute or two would go by. And another minute. Then - joy - the paper would start to scroll out - but then - X%$#@!! - the paper would read TRANSACTION FAILED PLEASE TRY AGAIN. So, obedient servants of technology that we are, we tried again. Often it took two or three tries to get the sale though. And believe me, most customers do not like to wait ten minutes to complete a $10 sale. Or a $2 or even a $200 sale. I don't blame them. At the end of the day I finally got through the service desk who suggested it might be a telephone issue - now the phone company will come to investigate on Monday. And today I will haul out our extremely antiquated charge machine - the kind where the card is imprinted by the heavy moving swipe bar. Just in case. I look at that old war horse occasionally and think, I should probably throw that out. So, thank you, instinct that keeps me from actually doing it.

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